Le Grand Kyu Karuizawa

Reservation

FAQ
FAQ

Category
About accommodation
About meals
Regarding matters related to children
About access
others

About accommodation

What are the check-in and check-out times?

Check-in is at 3 PM and check-out is at 12 PM.

Is it okay if I check in late?
Also, is it possible to extend the checkout time? Until what time is it possible?

Late-night check-ins are also possible.
Depending on availability, we may be able to accommodate early check-in or late check-out, so please feel free to inquire.
(Early check-in and late check-out will incur additional charges.)

Can I leave my luggage before check-in and after check-out?

Yes, we accept that request. Please feel free to ask at the front desk.

I'd like to send my luggage in advance.

We will keep your belongings safe until you check in.
We do not accept cash on delivery, so please make the payment upon shipment.
Please be sure to include your reservation name, check-in date, and reservation number on the slip and send it to the front desk.
Please inform the hotel in advance that you have sent the package.
*We cannot accept refrigerated or frozen items.

Can I send my luggage from the hotel?

We ship within Japan, but we do not ship internationally. Thank you for your understanding.

Do you have a non-smoking room?

All rooms are non-smoking. Please smoke only in the designated area on the 1st floor.

When does the cancellation fee start, and how much does it cost?

8 days prior to arrival: Free
7 days prior to arrival: 20% of the price
One day prior to arrival: 80% of the price
On the day of arrival: 100% of the fee
Failure to contact us: 100% of the fee

How to make a reservation / How to cancel a reservation

Reservations can be made online through our website, by email, or by phone.

Can I change a hotel reservation I made by phone online?

We regret to inform you that reservations made by phone cannot be changed on Le Grand Kyu Karuizawa website. Please contact our reservations department for further information.

Is it possible to make a reservation on the same day?

Yes, it is possible. You can make a reservation online through our website or by phone.

What amenities and facilities are available?

The following amenities and facilities are provided (some may vary depending on the room type).

[Amenities]
Shampoo / Conditioner / Body wash / Soap / Hand towel / Bath towel / Bathrobe / Nightwear / Toothbrush and toothpaste / Hairbrush / Hair dryer / Razor / Shaving cream

[Equipment]
Bathroom with shower in all rooms / Heated toilet seat / Down comforter / Refrigerator / Air conditioning/heating / TV / Free wired internet access / Free Wi-Fi access

Is internet access available in the rooms?

Free Wi-Fi is available throughout the entire building, including in the guest rooms.

When making a reservation, can I specify the floor and the direction the room faces?

You can specify your preference.
However, depending on the booking situation, we may not be able to accommodate your request. For details, please contact our reservations department when making your reservation.

We'd like to stay in one room with three people.

Depending on the room type, it can accommodate 3 to 4 people.
Superior Twin, Deluxe Twin, Deluxe Double... Maximum occupancy of 3 people with an extra bed.
Executive Twin / Executive Double... Maximum 4 people with the addition of an extra bed
*Additional charge of ¥8,800 per unit (tax and service charge included)

Do you offer room service?

We apologize, but we do not currently offer room service. However, please contact us if you are a person with a disability.

Are there open-air baths or large public baths?

Yes. We have an open-air bath and a large public bath.

■Business Hours
6:00 AM - 10:00 AM, 3:00 PM - 12:00 AM
*This service is available free of charge to hotel guests.

Day-use bathing is also available.
[Day trip bathing]
■Business Hours
15:00-19:00

■Usage Fees
Adults ¥1,200
Ages 4 to elementary school: ¥700
*Prices include tax.
*The price includes a bath towel and a face towel.

■ Reception
Front counter
*No reservation required

Please tell me the hotel's curfew.

There is no curfew. The front desk is open 24 hours a day, so please feel free to come as you are.

About meals

Is it necessary to make a reservation in advance for the restaurant?

Reservations are not required. However, we recommend making a reservation in advance to ensure we can reserve your table.
For reservations and inquiries, please call +81-267-41-2031

Is there a dress code when dining at the restaurant?

There are no specific dress code restrictions. However, we ask that men refrain from entering in shorts, tank tops, sandals, geta (wooden clogs), or indoor yukata (light cotton kimono) or slippers.

Can you arrange special effects for celebrations? Are there any other options available?

We can arrange cakes, flower bouquets, and other items to suit your preferences (additional charges apply).
For more details, please see the section on anniversaries and proposals.

Is the restaurant non-smoking?

This is a completely non-smoking establishment. Customers who wish to smoke should use the designated smoking area on the first floor.

Can I use this service for outpatient visits, not just overnight stays?

It can be used even if you are not staying at the hotel.

Can I have a restaurant wedding?

We apologize, but we are not currently offering this service.

I'm planning a party, but who should I contact?

Please contact the restaurant directly.
For reservations and inquiries, please call +81-267-41-2031

Do you cater to allergies?

Please see here for information regarding allergy accommodations.

Regarding Children

Is it possible to stay with children?

Yes, it is possible. Please come with your whole family. Children up to 3 years old can stay free of charge if they share a bed with their parents.

Do you have a crib?

We have them available. However, the number is limited, so please inquire in advance. *Additional charge of ¥5,500 (tax included) per unit.

I have a young child with me. Will there be any additional charges? Also, at what age do these charges apply?

Children up to 3 years old can stay free of charge if they share a bed with their parents.
Children aged 4 and older are charged the same rate as adults.

Do you have a children's menu?

Some restaurants offer children's menus.
*Children's menu: ¥2,750 (tax and service charge not included)
*Menu changes are possible upon request.

About access

Is there a shuttle service from Karuizawa Station?

A free shuttle service is available between Karuizawa Station and the hotel exclusively for hotel guests.
Please make a reservation in advance by phone or email.
Please check here for more details.

Is there parking available?

The parking lot can accommodate a total of 45 vehicles: 18 indoor spaces and 27 outdoor spaces.
*Reservations are not required. Entry is on a first-come, first-served basis.
*Please note that we are not responsible for any theft, accidents, or other incidents that may occur in the parking lot.

I can't find it using my car's navigation system.

If it does not appear on your car navigation system, please search using the following facility/address.
"Karuizawa Town Tourism Promotion Center" or "470-3 Karuizawa, Karuizawa-machi, Kita-Saku-gun, Nagano Prefecture"
*This hotel is located across the street from the Karuizawa Town Tourism Promotion Center.
If you have any questions, please contact us by phone.
Phone: +81-267-41-2030 (Reservations)

others

Can I stay at the hotel with my pet?

We apologize, but we do not allow pets to stay at our hotel. However, you are welcome to dine with your pet on the restaurant's terrace.

How accessible are the hotel facilities for people with disabilities?

You can use the elevator to move between floors. For inquiries regarding steps or other obstacles, please contact us by phone.
TEL +81-267-41-2030

Is wheelchair accessible?

You can use this service. *However, we do not have a dedicated guest room.
Our staff will be happy to assist you, so please feel free to ask for help.

Is Wi-Fi internet access available in guest rooms, restaurants, and lounges within the hotel?

Free Wi-Fi is available throughout the entire building.

Can I use just the bath?

Yes, day-use bathing is available.

[Day trip bathing]
■Business Hours
15:00-19:00

■Usage Fees
Adults ¥1,200
Ages 4 to elementary school: ¥700
*Prices include tax.
*The price includes a bath towel and a face towel.

■ Reception
Front counter
*No reservation required

What credit cards are accepted?

We accept the following credit cards: JCB, VISA, Mastercard, AMEX, Diners Club, and UnionPay.

What types of electronic money and QR code payment methods are accepted?

You can use the following electronic payment methods: IC Transit Cards (Suica, PASMO, ICOCA, etc.), Edy, WAON, iD, QUICPay, and Nanaco.
QR code payments can be made using Rakuten Pay, PayPay, d Payment, au PAY, Merpay, Ginko Pay, WeChat Pay Pay, AliPay, Bank Pay, Atokara, and others.

Can I use gift cards such as JCB/VISA?

We sincerely apologize, but we do not accept payment by gift cards.
Please pay by cash or credit card.

Is it okay to bring a guide dog?

Guests accompanied by guide dogs are welcome to use both our restaurant and accommodations. For details, please inquire with our reservations staff when making your reservation.
For reservations and inquiries, please call +81-267-41-2030

Regarding convenience stores (are there any that are open 24 hours?)

There is a FamilyMart convenience store located a 20-minute walk or a 5-minute drive from Le Grand Kyu Karuizawa.
Due to Karuizawa regulations, the store closes at 11 PM, so please be mindful of the closing time when making a purchase.

What kinds of shops are there inside the building?

Sweets and souvenirs are available for purchase in the lobby on the first floor.

Are there vending machines for drinks and cigarettes?

We apologize, but there are currently no shops or shops available.

Do you have rental bicycles available?

We have a single-seater bicycle available exclusively for our guests.

■ Reception
Front counter

■Price
Within 2 hours... ¥600
Within 4 hours... ¥700
Within 6 hours... ¥800
1 day...¥1,000
* The prices shown include tax.

*Limited quantities available.
* Reservations are not required. Entry is on a first-come, first-served basis.

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